{"id":220791,"date":"2026-05-01T11:05:03","date_gmt":"2026-05-01T10:05:03","guid":{"rendered":"https:\/\/www.maisonelite.cloud\/faq\/"},"modified":"2026-05-03T10:35:25","modified_gmt":"2026-05-03T09:35:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.maisonelite.cloud\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n Spring Selection \u00b7 2026<\/span>\n

Elegance, at your doorstep<\/em>.<\/h1>\n

Herm\u00e8s, Chanel, Loro Piana, Bottega Veneta \u2014 the great houses sourced and delivered to your door.<\/p>\n

\n Discover the selection<\/a>\n <\/div>\n <\/div>\n <\/section>\n \n
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\n\n Comment fonctionne votre catalogue ?<\/span>+<\/span>
\n <\/summary>\n

Notre catalogue pr\u00e9sente des pi\u00e8ces sourc\u00e9es, v\u00e9rifi\u00e9es et confirm\u00e9es. Lorsque vous passez commande, notre concierge confirme la disponibilit\u00e9 sous 24 h ouvr\u00e9es avant tout d\u00e9bit.<\/p>\n<\/details>\n

\n\n Quelles sont les d\u00e9lais d’une demande de sourcing ?<\/span>+<\/span>
\n <\/summary>\n

R\u00e9ponse de votre concierge sous 24 h. Identification de la pi\u00e8ce sous 3 \u00e0 14 jours selon la raret\u00e9. Aucun d\u00e9bit avant confirmation finale.<\/p>\n<\/details>\n<\/div>\n <\/div>\n <\/section>\n \n

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\n\n Que comprend votre contr\u00f4le qualit\u00e9 ?<\/span>+<\/span>
\n <\/summary>\n

Examen des mati\u00e8res (cuir, tissu, m\u00e9taux), des coutures (sellier vs machine), des tampons et codes de production, du hardware. Photos archiv\u00e9es avec votre commande, certificat de contr\u00f4le qualit\u00e9 joint \u00e0 la livraison.<\/p>\n<\/details>\n

\n\n Que se passe-t-il si le contr\u00f4le qualit\u00e9 \u00e9choue ?<\/span>+<\/span>
\n <\/summary>\n

La pi\u00e8ce est rejet\u00e9e et nous reprenons le sourcing. Vous n’\u00eates pas d\u00e9bit\u00e9 tant qu’aucune pi\u00e8ce n’a pass\u00e9 le contr\u00f4le qualit\u00e9.<\/p>\n<\/details>\n<\/div>\n <\/div>\n <\/section>\n \n

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\n\n Quels sont les d\u00e9lais et les frais ?<\/span>+<\/span>
\n <\/summary>\n

DHL Express en France m\u00e9tropolitaine : offerte au-del\u00e0 de 1 200 \u20ac<\/strong>, sinon 18 \u20ac. Belgique, Suisse, Luxembourg, Monaco : 38 \u20ac. Hors UE : sur devis.<\/p>\n

D\u00e9lai de livraison apr\u00e8s confirmation : 24 \u00e0 48 h en France, 48 \u00e0 72 h en Europe.<\/p>\n<\/details>\n

\n\n Puis-je suivre mon colis en temps r\u00e9el ?<\/span>+<\/span>
\n <\/summary>\n

Oui \u2014 un num\u00e9ro de suivi DHL vous est communiqu\u00e9 d\u00e8s l’exp\u00e9dition, et notre page de suivi<\/a> agr\u00e8ge l’historique complet (pr\u00e9paration, contr\u00f4le qualit\u00e9, transit).<\/p>\n<\/details>\n<\/div>\n <\/div>\n <\/section>\n \n

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\n Our commitment<\/span>\n

\u00ab Choose less<\/em>, but choose well<\/em>. Serve a house as one serves a dear friend: with patience, with rigor, with unwavering discretion. \u00bb<\/h2>\n
\n Maison Elite Paris \u00b7 Private concierge<\/small>\n <\/div>\n <\/div>\n <\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-220791","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"","author_link":"https:\/\/www.maisonelite.cloud\/en\/author\/"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/www.maisonelite.cloud\/en\/wp-json\/wp\/v2\/pages\/220791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.maisonelite.cloud\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.maisonelite.cloud\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.maisonelite.cloud\/en\/wp-json\/wp\/v2\/comments?post=220791"}],"version-history":[{"count":3,"href":"https:\/\/www.maisonelite.cloud\/en\/wp-json\/wp\/v2\/pages\/220791\/revisions"}],"predecessor-version":[{"id":220896,"href":"https:\/\/www.maisonelite.cloud\/en\/wp-json\/wp\/v2\/pages\/220791\/revisions\/220896"}],"wp:attachment":[{"href":"https:\/\/www.maisonelite.cloud\/en\/wp-json\/wp\/v2\/media?parent=220791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}